Real faith is rooted in a basic unknowing about ultimate things, and religion helps us to be in relation to that mystery. This kind of unknowing can offer calm or create anxiety, depending on a person's faith. Often people fill in this emptiness by insisting that they possess the truth. The fragility of their faith is betrayed by their strident insistence on being right and by their efforts to force their views on others. They seem afraid of the very things that define religion: mystery and trust.
Ibn Hasdai writing in the 13th century said: "[Man] was given two ears and one tongue, so that he may listen more than speak." It is a privilege just to listen. And there is a fine distinction between "listen to" and "to listen." When we "listen to" we are actively engaging our senses of sound for a particular audible cue. But, when we choose "to listen," we are opening ourselves up to the sounds of silence and solitude; to ways and words unanticipated, unscripted and often—unfamiliar. We do not choose these words; they choose us.