At first silence had seemed a deprivation, a symbol of an unwanted isolation. I had resented the solitude of my life and fought it. But gradually the enveloping quiet became a positive element, almost a presence...It seemed to hum, gently but melodiously, and to orchestrate the ideas that I was contending with, until they started to sing too, to vibrate, and reveal an unexpected resonance. After a time I found that I could almost listen to the silence, which had a dimension all of its own. I discovered that I felt at home and alive in the silence: it had become my teacher.
Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.