Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.
The goal of singing a song is not to reach the end as quickly as possible. It is a state of creating harmony, beauty, growth and understanding. The goal of work, as a sacred art, is to use the need for a product or service to develop the greatest possible power on the object, and the users. Sacred work puts the mind on service to the heart as well.