Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.
I am one of a new breed, a hospital musician. Last week a doctor who had come out of a difficult eight-hour surgery heard the piano and stopped to rest. He said the aria I was playing from Bach's Goldenberg Variations revived him by reminding him of the larger picture. He said he felt more accepting of the outcome of the operation he'd performed. The man who'd received a new kidney said, "Beethoven's Ninth Symphony reminded me how much I want to live, how much I love life. After listening to the music I was able to pray again."