Holy listening, to "listen" another's soul into life, into a condition of disclosure and discovery, may be almost the greatest service that any human being ever performs for another (or oneself).
Silence has many dimensions. It can be a regression and an escape, a loss of self, or it can be presence, awareness, unification, self-discovery. Negative silence blurs and confuses our identity, and we lapse into daydreams or diffuse anxieties. Positive silence pulls us together and makes us realize who we are, who we might be, and the distance between the two. Hence, positive silence implies a choice, and what Paul Tillich called the "courage to be."