Prayer is like lying awake at night, afraid, with your head under the cover, hearing only the beating of your own heart. It is like a bird that has blundered down the flue and is caught indoors and flutters at the window panes. . . . But sometimes a prayer comes that you have not thought to pray, yet suddenly there it is and you pray it. . . . Sometimes the bird finds that what looks like an opening is an opening, and it flies away.
Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.