To evoke angels . . . we need only to live in quiet expectation of their presence and attune ourselves to their heedings. . . . From time to time, angels conceive and bring about serendipitous experiences and events in our lives to remind us that we are continually in God's care and that we are part of a divinely ordered universe.
Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.