Twenty-five years of listening to stories of pain in individuals' lives have taught me many important lessons. Perhaps the most important is the art of listening. If I reduce the pain I hear to a static moment or try to freeze it with my understanding, then I interrupt a process which always has a deeper meaning embedded within it. Pain is a messenger, a strange winged visitor that asks us to pay attention and listen beyond our usual preoccupations and concerns.

~ from NAVIGATING THE TIDES OF CHANGE by David La Chapelle