Listening creates a holy silence. When you listen generously to people, they can hear truth in themselves, often for the first time. And in the silence of listening, you can know yourself in everyone. Eventually you may be able to hear, in everyone and beyond everyone, the Unseen singing softly to itself and you.
There are two silences. One silence I choose to keep when I need to hear a word that will heal, instruct, or console. The other silence comes when I have heard something so powerful, so real, that words, spoken or written, would only diminish its power.