Listening requires entering actively and imaginatively into the other person's situation and trying to understand a frame of reference different from your own.
Love is not primarily a relationship to a specific person; it is an attitude, an orientation of character which determines the relatedness of a person to the world as a whole, not toward one "object" of love... If I truly love one person, I love all persons, I love the world. I must be able to say, "I love in you everybody. I love through you the world, I love in you also myself."