The source of loving service for others is a heart that is aware, sensitive and conscious of one's own feelings and the feelings of others -- this is the goal of meditation.
Where love is strong, forgiveness can be there for us before there is any movement on our part. Something special happens when forgiveness is given fulfillment by its recognition and acceptance. Sorrow and understanding can be involved in healing. The words needed may be, "I’m sorry," and it may take time before it is clear that the words are real. But forgiveness is given, not earned. Healing may take time; the forgiveness is gift. Where there is love, the gift will not be withheld.