Many of us live under the illusion that if we are not for good or for evil we can exist in some moral limbo. The reality is that if we do not choose to be given for the purposes of God, then we are available to be used for the purposes of evil. To be unconscious is to leave oneself open to being manipulated; to be awake and weeping is to be in touch with reality and available to be poured-out-through by the love of God.
Most people need to know that they have been heard. Listen to their body, their eyes, to the colors they are wearing. If you really want to hear someone, open your heart and listen to their soul.